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Free Fares for Legally Blind Riders

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Route(s): All

World Cup Event Service

Special Service on June 16, 19, & 22: One late night round trip will be added for the 8:00pm & 9:00pm FIFA World Cup soccer matches at San Francisco Bay Area Stadium (Levi's Stadium). The northbound trip will depart River Front Transit Center at 11:30pm and will not serve Scotts Valley. The return trip will depart San Jose Diridon at 12:30am and will serve Scotts Valley and Santa Cruz. On 6/16, an additional northbound trip will depart Santa Cruz at 12:50am, and return from Diridon Station at 1:50am.

Route(s): 2

Stop 1899 Temporary Relocation

Effective April 14, 2026, Stop 1899 at Water & N Branciforte (inbound to Santa Cruz) has been temporarily relocated due to nearby construction. The temporary stop is located further up the hill, before the intersection, at approximately 917 Water Street. Thank you for your patience.

How it works

Since 2019, customers who are legally blind may ride the METRO fixed-route bus system for free. This program will allow qualifying customers to travel anywhere METRO’s fixed-route buses travel, including on the Highway 17 Express.

To qualify, download the overview guide at the link below.  On the back page you will find a form that can be signed off by your medical provider.  If you would like to be evaluated by METRO staff, please contact Customer Service at (831) 425-8600 and ask to make an appointment with the Eligibility Coordinator to be verified for the Free Fare Program.

Bus operators have been instructed to allow customers who are legally blind onboard the bus for free.  If a bus operator is uncertain about whether a customer qualifies for the program, the bus operator may ask to see a copy of the customer’s ACCESS Card.  If the customer does not have one, they will be directed to Customer Service to get the proper documentation.

Download the Free Fare Program Overview Guide

View the Full Free Fare Policy here