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Nearby Transit Routes

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Route(s): 19, 19B, 18, 18B

FY26 Spring Service Change, Route 19

Route 19 Spring Service (eff. 3/12/26): Weekdays: Will operate on separate Monday/Wednesday/Friday and Tuesday/Thursday schedules (like Route 16) to account for different class schedules/passing periods. The 7:00am departure from River Front Transit Center will be adjusted to 7:04am.

Route(s): 18, 18B, 19, 19B, 20

2026 Santa Cruz Mile Race

Due to The Santa Cruz Mile road race event running through downtown Santa Cruz from approximately 8:00 AM–11:00 AM on March 15, riders should expect bus delays and temporary route detours near Pacific Avenue and nearby streets. Please allow extra travel time. Download the Transit App for real-time information.

Route(s): 3B, 3A

FY26 Spring Service Change, Route 3B

Weekdays/Weekends: The timepoint for 7th Ave & Capitola Rd will be adjusted three minutes earlier for all outbound trips from River Front Transit Center.

Route(s): 34

FY26 Spring Service Change, Route 34

Route 34 Spring Service (eff. 3/12/26): Weekdays: The 2:40pm departure from Scotts Valley Transit Center will depart five minutes later at 2:45pm.

Route(s): 35X, 35

FY26 Spring Service Change, Route 35X

Route 35X Spring Service (eff. 3/12/26): Weekdays: The 3:16pm and 4:16pm departures from Scotts Valley Transit Center to Boulder Creek will depart three minutes later at 3:19pm and 4:19pm to allow riders coming from Scotts Valley Dr on Route 34 to transfer to Route 35X.

Route(s): 3A

Murray Bridge St Closure, eff. March 2025

Due to the ongoing Murray Street Bridge Seismic Retrofit Project, Route 3A is operating on adjusted routing in both directions. This routing is now reflected in METRO's standard schedules. Visit https://scmetro.org/seabrightshuttle for more information about the Seabright Shuttle. Service on Seabright Avenue will return when construction allows. Riders are encouraged to check current routing and stop locations on the Routes & Schedules page, use the Transit App for trip planning and real-time information and alerts, or visit rt.scmetro.org.

Route(s): 17

FY26 Spring Service Change, Route 17

Route 17 Spring Service (eff. 3/12/26): Weekdays: The 3:00pm, 4:15pm, and 5:35pm northbound departures from River Front Transit Center in Santa Cruz have been adjusted between 5 and 15 minutes earlier to improve connections to a new Amtrak Capitol Corridor schedule.

Route(s): 18, 18B, 19, 19B

FY26 Spring Service Change, Route 18

Route 18 Spring Service (eff. 3/12/26): Weekdays: Will operate on separate Monday/Wednesday/Friday & Tuesday/Thursday schedules (like Route 16) to account for different class schedules/passing periods.

Route(s): 35, 35X

FY26 Spring Service Change, Route 35B

Route 35B Spring Service (eff. 3/12/26): Weekends: Service to Big Basin Redwoods State Park will return for the Spring through Fall schedules. Some departure times from both Scotts Valley Transit Center and Big Basin State Park have been adjusted by up to 15 minutes to accommodate connections to/from the Highway 17 Express.

How Can We Help You?

Our Customer Service team is here to make sure your experience with METRO is safe, convenient, and easy. We provide the following bilingual services:

  • Bus route information
  • Trip planning
  • Lost and found service
  • Discount photo ID
  • Bus pass sales & bulk orders

Contact Us

Customer Call Center

(831) 425-8600
Open Daily 8am – 5pm
Weekends Closed: 10am-10:15am, 12p-1p, 3p-3:15pm
(Dial 711 for CRS Hearing & Speech Impaired Services)

See our Service Calendar for holiday closures

Transit Centers

Riverfront Temporary Transit and Customer Experience Center

Customer Experience Center located at:
603 Front Street, Downtown Santa Cruz

Transit Center bus stops utilize curbside space on River St., Soquel Ave., and Front St.

Services:

  • Staffed Customer Experience Center is open:
    Monday–Friday, 8am–5pm
  • Public restrooms
    • METRO riders have access to a public restroom near the Soquel/Front Parking Garage at 601 Front St. facing Soquel Ave.
    • Restroom is located next to Oswald’s Restaurant (121 Soquel Ave.) and is walking distance from METRO’s Customer Experience Center. Head South on Front St. towards Soquel Ave., turn right on Soquel Ave., walk past Oswald’s Restaurant, public restrooms will be located on your right

Watsonville Transit Center
475 Rodriguez Street, Watsonville

Services:

  • Staffed Customer Service Window is open:
    Monday–Friday, 8am – 5pm
  • Customer Service Call Kiosk available:
    7 days a week, 8am – 5pm

Cavallaro Transit Center
246 Kings Village Road, Scotts Valley
(This transit center is not staffed.)

Capitola Mall Transit Center
1885 41st Avenue, Capitola
(This transit center is not staffed.)

Rotkin Transit Center (Formerly Pacific Station in Santa Cruz)
The METRO Pacific Station complex is closed for demolition and redevelopment. Pacific Station is scheduled to reopen in 2026 as a mixed-use development featuring low-income housing, retail and commercial space, and a METRO transit center.

Learn more about METRO’s Pacific Station Redevelopment Project!

Online Customer Service Report

Fill out a Ticket

We’re here to help and welcome your questions and suggestions. Our online Customer Service Report is a one-stop resource for reporting any questions or concerns related to your experience with METRO.

Once you open the report form, use the drop-down menu to specify the type of issue you’d like to report, such as:

  • Discrimination Title VI
  • Harassment
  • ADA 504 complaints 
  • Lost and Found items
  • Paratransit issues
  • Routing & Service changes
  • Accessible information requests
  • Any other issue, incident, question, or commendation related to your experience with METRO.

To learn more about METRO policies and procedures, including our Title VI Discrimination Policy, ADA 504 Complaint Policy, Code of Conduct, and more, visit our resource library.

Lost and Found

You may inquire about lost and found items in two ways:

Lost and Found items may be claimed only during Customer Service business hours. Security personnel will not release items after hours. Bicycles can only be claimed directly from security personnel. Legal photo identification is required for all claims.

Please review METRO’s Lost & Found policy for a complete list of items retained for 90 days. 

Note: METRO Bus Operators will not use bus radios to check for lost items, except in extreme emergencies.