SC Metro | Maintenance Deputy Director

Maintenance Deputy Director

DEFINITION:

Under the direction, the Maintenance Deputy Director plans, organizes, directs, develops, and coordinates the programs and activities of the Maintenance Department including vehicle and equipment maintenance, facilities maintenance, and centralized warehouse; ensure compliance with applicable federal, state, and local laws and regulations; performs other related duties as assigned.

DISTINGUISHING CHARACTERISTICS:

Receives general direction from the Chief Operating Officer. Exercises general supervision over supervisory, technical, and administrative support staff as assigned. This is a “working” manager classification responsible for managing and participating in fleet maintenance, as well as developing and implementing policies and procedures to ensure department activities are in accordance with Santa Cruz METRO goals, developing work plans and goals, and monitoring assigned budget. The Deputy Director of Fleet Maintenance is distinguished from the Assistant Maintenance Manager in that the former is responsible for developing and overseeing implementation of department goals, objectives, policies, and procedures, and training programs, as well as coordinating department operations, programs, and activities with other departments and outside agencies under the direct authority of the COO.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

• Manages the daily functions, operations, and activities of the Maintenance Department; provides planning, support, training, and oversight of vehicle and equipment maintenance (CNG, gasoline, diesel, electric, and hybrid buses, vehicles, and/or equipment), facilities maintenance (bus stops, buildings, signage, and related assets and custodial services), and centralized warehouse operations (materials and inventory management, quality assurance, and warranty).
• Provides for the selection, training, professional development, and work evaluation of department staff and the development and implementation of the department staffing plan and work schedules; reviews and approves disciplinary actions recommended by supervisory personnel; serves as first level hearing officer for disciplinary hearings; and provides policy guidance and interpretation to staff.
• Develops and standardizes maintenance policies, procedures, methods, and training programs to improve and continuously monitor the compliance, efficiency, and effectiveness of services and delivery methods; performs or participates in short and long-term planning by assessing and monitoring workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to the Chief Operating Officer.
• Participates in the preparation and administration of the Maintenance Department budget; develops demand projections and updates projections as needed for planning and budgeting purposes; forecasts additional funds needed for staffing, equipment, materials, supplies, and projects.
• Plans and oversees procurement of materials, services, and equipment needed to support fleet maintenance programs and activities, including developing specifications and reviewing and approving requisitions.
• Prepares request for proposals for contract services and oversees bid processes; prepares scopes of work, budgets, timelines, and schedules; evaluates proposals and recommends award; administers contracts, supervises the work of contractors, and ensures compliance with contract and Santa Cruz METRO service quality requirements; approves invoices within signature authority.
• Plans, organizes, manages, and implements short- and long-term projects such as fleet and facility acquisitions, rejuvenation, and maintenance.
• Plans, directs, evaluates, and manages comprehensive preventive maintenance programs; prepares and reviews maintenance schedules; ensures development of and adherence to maintenance standards for fleet and related assets.
• Reviews and evaluates vehicle, equipment, and facilities inspection reports and maintenance data for quality assurance and planning purposes.
• Directs and oversees the excess and surplus property program to ensure cost-effective redistribution and disposal of surplus equipment, material, and salvage items.
• Supervises the maintenance and administration of various systems and databases, such as maintenance information, inventory, key and lock, and receiving systems.
• Reviews building developments for transit improvements during the environmental review process to ensure compliance with model ordinance.
• Supervises the deployment of hydrogen and CNG vehicles and maintenance and operations of a hydrogen fueling station.
• Coordinates the development and implementation of training programs for supervisors and employees; monitors and evaluates the department’s performance against Occupational Safety and Health Administration (OSHA) standards and Santa Cruz METRO’s safety program; supervises and ensures compliance with safety rules and regulations.
• Prepares technical and administrative reports, correspondence, written recommendations, and makes oral presentations to the Santa Cruz METRO Board of Directors, management, governmental officials, and other organizations or groups as needed.
• Directs and participates in the maintenance of working and official department files.
• Monitors changes in laws, regulations, and technology that may affect assigned maintenance programs and activities; and implements policy and procedural changes as required.
• Attends meetings as assigned; may represent the Santa Cruz METRO in court appearances as necessary.
• May assist in preparation of labor contract negotiations.
• Performs other duties as assigned.

EMPLOYMENT STANDARDS:

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment, review, evaluation, and training of staff in work procedures; grievance and conflict resolution procedures; collective bargaining agreements; and labor relations procedures.
• Principles and practices of organization, administration, supervision, budgeting, contract oversight, and personnel management of a public transportation agency.
• Principles and practices of maintenance and repair of fleet including vehicles, equipment, facilities, and related assets.
• Principles and practices of warehouse operations and inventory management.
• Principles and practices of project management.
• Principles and practices of developing and managing preventive maintenance programs and short- and long-term maintenance planning.
• Methods, equipment, and tools used in fleet maintenance operations.
• Applicable federal, state, and local laws and regulations, policies and procedures, and industrial safety and general safety rules and regulations applied to a public transportation system.
• Industrial safety rules and regulations as applied to a public transit system, specifically methods for safely and legally handling hazardous materials and hazardous waste.
• The effective use of modern office equipment, personal computers, and standard business software.

Ability to:

• Recommend and implement goals, objectives, practices, and key performance indicators for providing effective and efficient fleet maintenance services.
• Effectively plan, organize, direct, and coordinate the functions and staff activities for assigned maintenance programs and services.
• Select, supervise, train, motivate, assign, evaluate, counsel, and discipline staff within a union environment.
• Analyze and evaluate complex problems and recommend and implement effective solutions.
• Prepare departmental budgets and expenditure projections.
• Ensure staff are properly trained in compliance with regulatory requirements and Santa Cruz METRO policies and procedures.
• Coordinate assigned programs, projects, and activities with other departments and external agencies.
• Prepare, interpret, and effectively utilize management information reports.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local laws and regulations, Santa Cruz METRO policies and procedures, and industrial safety and general safety rules and regulations.
• Make oral and written presentations to the Board of Directors, Santa Cruz METRO management, and other groups.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with employees, union representatives, Board members, stakeholders, contractors, and members of the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education, Training and Experience:

Bachelor’s degree from an accredited college in engineering, business administration, or a closely related field.

AND

Eight (8) years of progressively responsible professional experience in public transportation vehicle maintenance or heavy vehicle maintenance, including at least four (4) years of responsible supervisory and management experience, preferably in a public agency.

LICENSES AND CERTIFICATES:

A valid Class C driver license and safe driving record is required at the time of application. A valid Class C State driver license is required at the time of appointment and must be maintained throughout employment.

SPECIAL REQUIREMENTS:

• Required to be able to respond to emergency situations seven days per week, 24 hours per day.
• Must be able to work extended hours as needed, often outside regular business hours as required by the CEO and the demands of the job.
• Must maintain strictest confidentiality.
• Must participate in professional development activities.
• Requires occasional travel.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to finger, manipulate, handle, feel or operate objects, tools, or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is regularly required to bend and twist at the neck and reach with hands and arms. Occasional standing, walking, overhead reaching, and lifting up to 50 pounds unaided is required. Specific visual abilities required for this job include close vision, distance vision, and the ability to adjust focus.

Mental Demands

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information, and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment:

The employee works in a shop environment where the noise level is usually noisy. May work out in the field when needed. May require availability to work a flexible schedule.

OTHER CONDITIONS OF EMPLOYMENT:

• Must pass requisite background check.

*Adopted: 09-27-2024

*BOD Approved: 09-27-2024

*Revised:          00-00-00

*Job Family:       Professional -Maintenance