SC Metro | HR Analyst II

HR Analyst II

DEFINITION:

Under general direction, an Human Resources Analyst II performs a variety of professional and analytical duties in administering human resources programs, including recruitment and selection, classification and compensation, training and development, employee relations, regulatory compliance, Human Resource Information System (HRIS) development/administration, and related human resources functions; assists HR management in planning, organizing, and achieving departmental objectives; provides professional advice and assistance to Santa Cruz METRO management on personnel-related issues; performs related work as required.

DISTINGUISHING CHARACTERISTICS:

HR Analyst II is an advanced level class in the series responsible for performing the full scope of HR Analyst I duties, as well as the more complex work requiring in-depth knowledge and interpretation of personnel related laws, regulations, and policies as well as the application of complex analytical thinking and methodologies to investigate and resolve difficult issues.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

• Performs analytical duties to support HR functions, processes, and Human Resource Information System (HRIS) development and administration.
• Assists Human Resources Management in planning, organizing, and achieving departmental objectives.
• Assists Santa Cruz METRO management on personnel-related issues.
• Coordinates with Information Technology (IT), Finance and Payroll to ensure that HRIS data is appropriately reported maintained and updated and integrating properly with other systems.
• Performs HRIS audits to identify and resolve deficiencies.
• Communicates end user requirements to the HRIS vendor as well as IT staff; trains HR staff and HRIS end users.
• Prepares and administers the HR budget and processes expenditures.
• Assists in planning, administering, and implementing Santa Cruz METRO’s Equal Employment Opportunity Plan.
• Evaluates operational effectiveness and efficiency; recommend changes as needed.
• Ensure compliance with industry standards and legal requirements.
• May assist in developing HR policies and procedures.
• Processes step increase and longevity pay; ensures compliance of paytable with collective bargaining agreements.
• Processes compensation changes and personnel action documents and routes for approval into HRIS.
• Assists in labor relations activities including negotiations and contract implementation.
• Assists in investigating grievances, discrimination, complaints, possible policy violations, and misconduct allegations and recommends corrective action; facilitates meetings with union representatives and management.
• Serves as a backup and/or independently plans and administers recruitment, outreach, and selection, classification and compensation, benefits and retirement administration, leave management, and training and development, and related programs.
• Serves as a liaison between employees, HR, and management regarding leave status and return to work processes; assists with reasonable accommodations.
• Administers or assists in administering various human resources compliance programs such as Lactation Accommodation Program, Consolidated Omnibus Budget Reconciliation Act (COBRA), responding to Title II/Title VI/Americans with Disabilities Act/504 complaints, Public Record requests, and other legal inquiries or related programs.
• Operates standard office equipment; utilizes standard business computer software in performing job tasks.
• May utilize specialized Santa Cruz METRO software.
• Drives a Santa Cruz METRO vehicle to perform assignments.
• Provides staff training as needed.
• Performs related work as required.

EMPLOYMENT STANDARDS:

Knowledge of:

• Principles and practices of public administration including organizational development, staff development, and public human resources management
• Laws and regulations applicable to public human resources management.
• Principles of pay equity and compensation management.
• Analytical methods of researching, gathering, organizing, and reporting data.
• Modern office practices, procedures, and equipment
• Business correspondence, formatting, and report writing.      
• Methods of prioritizing, planning, and organizing complex projects and analytical work.
• Advanced time management techniques.
• Advanced customer service techniques.
• Intermediate mathematics, including percentages and intermediate statistics.
• The effective use of modern office equipment, personal computers, and standard business software.

Ability to:

• Analyze, interpret, explain, and implement human resources policies, regulations, and requirements.
• Solve complex problems and develop solutions using analytical techniques.
• Plan, organize, and/or prepare research and analytical studies
• Research, collect, analyze, and interpret data and prepare comprehensive reports of findings and recommendations.
• Provide effective and responsive customer service, including in stressful situations.
• Work independently using good judgment and discretion.
• Adhere to established work schedules and timelines.
• Maintain a calm demeanor in stressful situations.
• Balance multiple assignments simultaneously and effectively.
• Utilize standard office equipment and computer software and learn to use specialized Santa Cruz METRO software if assigned.
• Communicate clearly and effectively in both oral and written form.
• Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education, Training, and Experience:

Bachelor’s degree from an accredited college or university in occupational development business, public administration, or a related field. 

AND

Four (4) years of professional human resources analytical experience, preferably in a public agency.

Familiarity with transit agency or transportation system activities and functions is desirable.

Experience administering a Human Resources Information System is desirable.

Master’s degree is desirable.

LICENSES AND CERTIFICATES:

A valid California Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid California Class “C” Driver’s License.

Certified Professional (CP) or Senior Certified Professional (SCP) from a recognized Human Resource Certification organization preferred.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this job, the employee is frequently required to reach with hands and arms; walk, sit and stand; use finger dexterity; talk and hear, and use a keyboard. Work often requires the repetitive use of both hands to grasp and feel objects; stooping at the waist, and standing. Work may require lifting up to 20 pounds unaided. Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth.

Mental Demands 

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment: 

The employee typically works in a standard office environment where the noise level is moderate. 

OTHER CONDITIONS OF EMPLOYMENT:

• Must pass a requisite background check.
• May occasionally work extended hours or hours outside of the regular schedule.
• May require occasional travel.
• Must maintain strict confidentiality of work-related information.
• Must participate in professional development activities. 

*Adopted: 12-11-18

*BOD Approved: 08-23-19

*Revised: 09-12-25

*Job Family: Administrative Professional

*Job Series: HR Analyst 

*Job Series Level: Advanced

*Confidential: Yes